Sounds as if you are off to a great start with the business side. But don't forget the people side. Always be professional and follow the suggestions below when working with horse owners:
1. Present a professional image.
2. Be concerned about the horse. Ask about habits, history, needs, use, etc.
3. Display prices with extra fees for special features.
4. Request a clean, safe, well-lit area to work.
5. Give a conservative guarantee on your work with conditions and time limits.
6. Don't base decisions on opinions that can't be verified.
7. Never intentionally hurt a horse.
8. Respect your customers, their horses, and your competition.
9. Express appreciation to customers for their business.
10. Use a checklist with new customers.
FAQ #37310
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I am in the very early stages of starting a blacksmith, farrier, and tool-service practice. I think I have most of the necessary paperwork completed to get started (accounting forms, farrier evaluation worksheets, accounts payable and receivable, schedule of liabilities, etc.), but I am still in need of some guidance so I do not "veer off track" during this time. Has anyone been in this position before who could lend a hand?
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