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Firewalls
This virtual meeting room is very trouble-free but there are occasionally firewalls that will not allow access to Adobe Connect meeting rooms, especially for those that are connecting through servers maintained by federal agencies. If one or more of the diagnostic tests in Step 1 on How Do I Participate in a Webcast? fails, contact your IT staff or Internet Service Provider and work with them to see if there are ways to allow the stream through the firewall. (The URL for all of our webcasts is http://connect.extension.iastate.edu/ecop/). Questions can be directed to the ETC Webinar Coordinator, Mary Peabody, mary.peabody@uvm.edu.
Other Things to Check
Quick things to check if you have trouble connecting. Check the following simple items to help resolve meeting access issues.
- Are you connected to the Internet?
- Disable popup blocker software.
- Clear the browser's cache.
- Try connecting from another computer.
- Are you accessing the correct URL?
- Do you have the correct time (2:00 - 3:00pm Eastern Daylight Time) and date (2nd Wednesday)
Webcasts will be at the Entrepreneurs & Their Communities virtual meeting room.
Proxy Server
My company uses a proxy server to control internet access. Being behind a proxy server may affect your ability to access Acrobat Connect. Try the following:
- Within Internet Explorer select Tools > Internet Options > Advanced tab.
- Enable the setting Use HTTP 1.1 through proxy connections and click OK.
- Close all browser windows and re-open before trying to connect to meeting again
Cannot Hear the Presenters
In order to hear the presentation you will need to have access to a telephone. When you enter the meeting room you will see a telephone number on the bottom of your screen. You may dial that number to be connected to the webinar.
- adjust the volume on your telephone
- exit the virtual meeting room and return
- send a note to the presenters through the "chat" pod in the virtual meeting room to let us know
